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Salesforce Certified AI Specialist Exam Sample Questions (Q16-Q21):
NEW QUESTION # 16
Universal Containers implements Custom Copilot Actions to enhance its customer service operations.The development team needs tounderstand the core components of a Custom Copilot Action to ensure proper configuration and functionality.
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
Answer: B
Explanation:
Universal Containers is enhancing its customer service operations with Custom Copilot Actions. The development team needs to understand thecore componentsof a Custom Copilot Action to ensure proper configuration and functionality. One of these core components is theOutput Types.
* Core Components of a Custom Copilot Action:
* Instructions:
* Defines what the action should accomplish.
* Provides guidance to the AI assistant on how to execute the action.
* Input Parameters:
* The data inputs required for the action to perform its task.
* Specifies the parameters that users or systems need to provide.
* Output Types:
* Definition:Specifies the type of data the action will output after execution.
* Importance:Ensures that the Copilot and other components understand the format and structure of the action's results.
* Examples:Text, JSON, records, or other data structures.
* Action Reference:
* Points to the underlying implementation, such as an Apex class or Flow.
* Action Triggers:
* Conditions or events that initiate the action.
* Focus on Output Types:
* Relevance in Configuration:
* The development team must define the Output Types correctly to ensure that the action's results are properly processed and displayed by Copilot.
* Incorrect or undefined Output Types can lead to misinterpretation of data and failures in functionality.
Why Output Types are a Core Component:
* Integration with Copilot:
* Copilot relies on the Output Types to understand how to handle the data returned by the action.
* Data Consistency:
* Defines the structure and format of the output, ensuring consistent communication between the action and Copilot.
* User Experience:
* Proper Output Types ensure that users receive the expected results in an understandable format.
Why Other Options are Less Suitable:
* Option A (Instructions):
* While Instructions are a core component, the question asks for what should be reviewed in the configuration to identifyone of the core components.
* In this context, reviewingOutput Typesis more critical to ensuring proper configuration and functionality.
* Option C (Action Triggers):
* Action Triggers are important but are not always considered a core component within the configuration of a Custom Copilot Action.
* Triggers often relate to when an action is initiated rather than the configuration of the action itself.
References:
* Salesforce AI Specialist Documentation -Custom Copilot Actions:
* Details the components and configuration of Custom Copilot Actions.
* Salesforce Help -Defining Output Types in Custom Actions:
* Explains the importance of Output Types and how to configure them.
* Salesforce Trailhead -Building Custom Copilot Actions:
* Provides a hands-on approach to creating and configuring Custom Copilot Actions, highlighting key components.
NEW QUESTION # 17
What is the correct process to leverage Prompt Builder in a Salesforce org?
Answer: C
Explanation:
When usingPrompt Builderin a Salesforce org, the correct process involves several important steps:
* Select the appropriate prompt template typebased on the use case.
* Develop the promptwithin theprompt workspace, where the template is created and customized.
* Select CRM-derived grounding datato be dynamically inserted into the prompt, ensuring that the AI- generated responses are based on accurate and relevant data.
* Pick the model to usefor generating responses, either using Salesforce's built-in models or custom ones.
* Test and validatethe generated responses to ensure accuracy and effectiveness.
* Option Bis correct as it follows the proper steps for usingPrompt Builder.
* Option AandOption Cdo not capture the full process correctly.
References:
* Salesforce Prompt Builder Documentation:https://help.salesforce.com/s/articleView?id=sf.
prompt_builder_overview.htm
NEW QUESTION # 18
What is the main purpose of Prompt Builder?
Answer: B
Explanation:
Prompt Builder is designed to help organizations create and configure reusable prompts for large language models (LLMs). By integrating generative AI responses into workflows, Prompt Builder enables customization of AI prompts that interact with Salesforce data and automate complex processes. This tool is especially useful for creating tailored and consistent AI-generated content in various business contexts, including customer service and sales.
* It is not a tool for Apex programming (as in option A).
* It is also not limited to real-time suggestions as mentioned in option C. Instead, it provides a flexible way for companies to manage and customize how AI-driven responses are generated and used in their workflows.
References:
* Salesforce Prompt Builder Overview: https://help.salesforce.com/s/articleView?id=sf.prompt_builder.htm
NEW QUESTION # 19
A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder.
Which permission sets should an AI Specialist assign to the data scientist?
Answer: A
Explanation:
To allow a data scientist to view and manage models inEinstein Studioand create prompt templates in Prompt Builder, the AI Specialist should assign theData Cloud AdminandPrompt Template Manager permission sets.
* Data Cloud Adminprovides access to manage and oversee models withinEinstein Studio.
* Prompt Template Managergives the user the ability to create and manage prompt templates within Prompt Builder.
* Option Ais correct because it assigns the necessary permissions for both managing models and creating prompt templates.
* Option BandOption Care incorrect as they do not provide the correct combination of permissions for managing models and building prompts.
References:
* Salesforce Permissions Documentation:https://help.salesforce.com/s/articleView?id=sf.
perm_sets_overview.htm
NEW QUESTION # 20
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding.
Which objects should UC select to configure Service AI Grounding?
Answer: C
Explanation:
Universal Containers (UC) is implementing Service AI Grounding to enhance its customer service operations. They aim to ensure that AI-generated responses are grounded in the most relevant data sources and need to configure the system to include all supported objects for grounding.
Supported Objects for Service AI Grounding:
Case
Knowledge
Case Object:
Role in Grounding: Provides contextual data about customer inquiries, including case details, status, and history.
Benefit: Grounding AI responses in case data ensures that the information provided is relevant to the specific customer issue being addressed.
Knowledge Object:
Role in Grounding: Contains articles and documentation that offer solutions and information related to common issues.
Benefit: Utilizing Knowledge articles helps the AI provide accurate and helpful responses based on verified information.
Exclusion of Other Objects:
Case Notes and Case Emails:
Not Supported for Grounding: While useful for internal reference, these objects are not included in the supported objects for Service AI Grounding.
Reason: They may contain sensitive or unstructured data that is not suitable for AI grounding purposes.
Why Options A and C are Incorrect:
Option A (Case, Knowledge, and Case Notes):
Case Notes Not Supported: Case Notes are not among the supported objects for grounding in Service AI.
Option C (Case, Case Emails, and Knowledge):
Case Emails Not Supported: Case Emails are also not included in the list of supported objects for grounding.
Reference:
Salesforce AI Specialist Documentation - Service AI Grounding Configuration: Details the objects supported for grounding AI responses in Service Cloud.
Salesforce Help - Implementing Service AI Grounding: Provides guidance on setting up grounding with Case and Knowledge objects.
Salesforce Trailhead - Enhance Service with AI Grounding: Offers an interactive learning path on using AI grounding in service scenarios.
NEW QUESTION # 21
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